Refund policy
At RAVORAH, we want you to feel confident when purchasing from us. We offer a 60-Day Refund Policy on eligible purchases, subject to the terms and conditions outlined below.
Please read this policy carefully before placing your order.
1. Our 60-Day Refund Policy
Eligible customers may request a refund within 60 days of receiving their order.
To be considered for a refund, you must contact us at support@ravorah.com within the 60-day period and provide the information reasonably required for us to review your request.
Submitting a refund request does not automatically guarantee approval. Each request will be reviewed to determine whether it meets the eligibility requirements described in this policy.
Requests submitted after the applicable 60-day period will generally not be eligible for a refund, except where otherwise required by applicable law.
2. We Do Not Accept Returns
RAVORAH does not generally require or accept physical returns of products under our voluntary 60-Day Refund Policy.
If your refund request is approved under this policy, you generally will not need to ship the product back to us.
Please do not send products to RAVORAH or to any address associated with your order unless our customer support team specifically instructs you to do so.
This no-return policy does not limit any return, repair, replacement, refund, cancellation, or other rights that you may have under applicable consumer-protection laws.
3. Refund Eligibility
To request a refund, contact support@ravorah.com within 60 days of receiving your order.
Depending on the circumstances, we may ask you to provide:
- Your full name and order number
- The email address used to place your order
- A description of the issue with the product
- Clear photographs or video showing the product and, where relevant, the issue you are experiencing
- Photographs of damaged packaging, if applicable
- Any other information reasonably necessary for us to verify your purchase and evaluate your request
Customers are expected to provide accurate information when submitting a claim.
RAVORAH reserves the right to deny requests that do not meet the requirements of this policy, involve suspected fraud or abuse, or cannot reasonably be verified, subject always to applicable law.
4. Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible at support@ravorah.com.
Include your order number and clear photographs or video demonstrating the problem.
Once we have reviewed your claim, we will determine the appropriate resolution in accordance with this policy and applicable law.
Please retain the product and its packaging while your claim is being reviewed. Do not dispose of the product until your request has been resolved.
5. Change-of-Mind Requests
Our 60-Day Refund Policy is intended to give eligible customers additional confidence when purchasing from RAVORAH.
However, eligibility for a voluntary refund may depend on the circumstances of the purchase and your reason for requesting one. RAVORAH reserves the right to evaluate refund requests individually and may decline requests that do not satisfy this policy.
Nothing in this section restricts any statutory cancellation, cooling-off, or change-of-mind rights that may apply to your purchase under applicable law.
6. Non-Eligible Refund Requests
Unless otherwise required by applicable law, a refund may be denied when:
- The request is submitted more than 60 days after delivery.
- The customer cannot provide sufficient information to verify the order.
- The customer refuses to provide reasonably requested evidence needed to evaluate a claim.
- The product was damaged through misuse, neglect, unauthorized modification, or use contrary to the supplied instructions.
- The request involves fraudulent activity or abuse of our refund policy.
- A refund, replacement, chargeback, or other reimbursement has already been provided for the same item or order.
- The customer purchased the product from an unauthorized third-party seller rather than directly from RAVORAH.
These exclusions do not apply where doing so would conflict with mandatory consumer-protection laws.
7. Refund Approval
After receiving the requested information, our customer support team will review your claim.
If your refund is approved, the refund will generally be issued to the original payment method used for the purchase.
We will notify you by email once the refund has been processed.
Although RAVORAH may process an approved refund promptly, your bank, credit-card provider, payment processor, or other financial institution may require additional time before the funds appear in your account.
RAVORAH does not control these external processing times.
8. Shipping Charges
Unless otherwise required by law, original shipping charges, expedited shipping fees, shipping protection, and other delivery-related charges may be non-refundable.
If a refund results from an error by RAVORAH, an incorrect item, or another circumstance where applicable law requires shipping charges to be refunded, we will handle those charges accordingly.
9. Lost or Undelivered Orders
If tracking indicates that your order has not been delivered within the expected delivery period, contact support@ravorah.com.
We may ask you to verify your shipping address and other order information before investigating the shipment with the applicable carrier.
If tracking shows an order as delivered but you cannot locate it, please first check around the delivery location and with members of your household, neighbors, building management, or the carrier where appropriate.
We will review eligible delivery claims individually.
10. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
RAVORAH may not be responsible for orders that cannot be delivered because the customer provided an incorrect or incomplete address, except where otherwise required by applicable law.
If you notice an error in your shipping information, contact support@ravorah.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipment.
11. Duplicate Refunds and Chargebacks
If you have already received a refund from RAVORAH, you may not be eligible to receive an additional refund for the same purchase.
If you experience an issue with an order, we encourage you to contact support@ravorah.com first so that we have an opportunity to investigate and resolve the matter.
Nothing in this section prevents you from exercising any rights you may have through your payment provider or under applicable law.
12. Abuse of the Refund Policy
Our 60-Day Refund Policy is designed to protect genuine customers.
RAVORAH reserves the right, to the extent permitted by law, to refuse voluntary refunds or restrict future purchases where we reasonably identify fraudulent or abusive activity, including repeated unsupported claims, falsified evidence, manipulation of order information, or attempts to obtain multiple reimbursements for the same purchase.
13. Consumer Rights
This policy provides contractual benefits offered by RAVORAH and is not intended to exclude, restrict, or replace any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.
Depending on where you live, you may have additional statutory rights relating to defective goods, cancellations, returns, repairs, replacements, refunds, or other remedies.
Where this policy conflicts with a mandatory legal requirement, the applicable legal requirement will take precedence.
14. Changes to This Policy
RAVORAH may update this Refund Policy from time to time to reflect changes to our business practices, products, or legal requirements.
The version applicable to your purchase will generally be the version published at the time of your order, subject to applicable law.
15. Contact Us
If you have questions about an order or would like to submit a refund request, contact:
RAVORAH Customer Support
Email: support@ravorah.com
Please include your order number and a brief explanation of your request so our team can assist you efficiently.